Privacy Policy

By continuing to browse and use our website you are deemed to accept, comply with and be bound by these Terms and Conditions of use and Privacy Policy which govern our relationship with you in relation to this website and your booking.
We accept no responsibility whatsoever for any loss or damage suffered by any user of the information contained on this website whether published by us or third parties contributing to our website.
Links to third party websites are provided for your convenience and information only. They do not signify endorsement and we take no responsibility for the content of third party websites, or your interactions with those websites.

In order to process your booking and to ensure that your travel arrangements run smoothly and meet your requirements we and your travel agent (if applicable) need to use the information you provide such as name, address, any special needs/dietary requirements, passport details etc. We take full responsibility for ensuring that proper security measures are in place to protect your information.

We must pass the information on to the relevant suppliers of your travel arrangements such as airlines, hotels, transport companies etc. The information may also be provided to security or credit checking companies, public authorities such as customs/immigration if required by them, those who have a direct involvement in the administration and servicing of your insurance policy, or as required by law. Additionally, where your holiday is outside the European Economic Area (EEA), controls on data protection in your destination may not be as strong as the legal requirements in this country.

Your personal data will also be collected when you request a brochure, in order for us to send one via the post, use a web form to contact us, contact us via webchat or social media, or sign-up to our newsletter.

We will not however, pass any information on to any person not responsible for part of your travel arrangements. This applies to any sensitive information that you give us such as details of any disabilities, or dietary/religious requirements.

If we cannot pass this information to the relevant suppliers, whether in the EEA or not, we cannot provide your booking. In making this booking you consent to this information being passed on to the relevant persons.

Current regulatory laws state we can only use your data for one of more of the following reasons - when you have consented to it, there is a requirement to fulfil a contract, if we have a legal duty to use your data or when it is in our legitimate interests. Our legitimate interests are business or commercial reasons for using your data, however, our legitimate interests will never outweigh what is best for you.

We may from contact you by post, email or telephone with information about our holidays, including new products, offers and forthcoming events.

We will only contact you if you have opted-in to receive such materials, or you have made a booking or requested a brochure in the past and not told us you no longer wish to receive marketing materials. It is fair to use the personal information either in our interests or someone else's interests, where there is no disadvantage to you (what is known as a 'legitimate interest') – this can include where it is in our interests to market additional products or services to you.

Grand UK Holidays Ltd may contact you via email to invite you to review any services and/or products you received from us in order to collect your feedback and improve our services and holidays (the “Purpose”). We use an external company, Trustpilot A/S (“Trustpilot”), to collect your feedback which means that we will share your name, email address and reference number with Trustpilot for the Purpose. If you want to read more about how Trustpilot process your data, you can find their Privacy Policy here.

If you decide you no longer wish to receive marketing communications, you will still receive emails regarding bookings, updates to your holiday or any cancellations – this is to ensure we are fulfilling our contract with you.

Like many websites, Grand UK Holidays uses small files called cookies which are stored by the browser on your computer, tablet or mobile device. Users can customise their consent for cookies when they first visit the website and have the option to ‘Accept All’ cookies or ‘Accept Only Essential Cookies’. You can also opt out of the use of cookies at any time by switching these off in your browser.

Our website uses cookies to allow you to navigate the booking process, measure and improve our service and measure which of our marketing partners referred you.

We use two types of cookies: Session cookies – these only last until you close your browser. They are not stored on your hard drive. Persistent cookies – these are stored on your hard drive until you delete them or they reach their expiry date.

We occasionally use third party tools/systems, which segment data into groups of customers with similar interests to you. This means we can ensure our marketing is most relevant to you, including new products and services. We also use this to show you adverts which we think will be most relevant to you through online advertising space.

By using the Grand UK Holidays website and selecting either ‘Accept All’ or ‘Allow Only Essential Cookies’ you are agreeing to use cookies.